Shipping & Return
Feelease Candle accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders. Feelease Candle ships to abroad and follows the standard methods available by USPS, UPS and DHL.Delivery is not available in most countries for Post Office boxes.
Shipping Information
- FREE on orders over $70
- $5 on all other orders
- Gets to you in 5-7 working days
- Delivery Monday – Saturday between 9am and 7pm
Tax
- The customer is responsible for any duties, taxes, and customs fees assessed by customs.
Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery
We will charge $10 for the restocking fee to the customer/s initiated the return for any provided reason/s
Lost or Stolen Packages
1. Reporting Lost Packages:
If your package shows as delivered to your address but is missing, it is imperative that you report the loss to us within 5 days of receiving your order for domestic shipments or within 4 weeks of placing your order for international shipments.
Upon reporting the lost package to us, we will initiate an inquiry with our carrier to investigate the matter and attempt to recover the lost package.
2. Reshipment in Case of Complete Loss:
If the carrier confirms that the package is a complete loss while in transit, we will reship your order to you at no additional charge, subject to stock availability.
***Please be aware that this policy does not cover any losses resulting from potential theft, and therefore, such cases are not eligible for refund or replacement.
3. Incorrect Shipping Address:
We want to ensure that your orders reach you accurately and in a timely manner. Therefore, it is important to provide us with a correct and complete shipping address.
Feelease Candle is not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer.
Refuse Package
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:
- Original and return shipping costs.
- Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.