At Feelease Candles, we strive to ensure your satisfaction with every purchase. However, if you encounter any issues with your order, please refer to our returns and refunds policy outlined below:

**Return Eligibility**

Our return policy is valid for 10 days from the date of purchase. Beyond this period, we regret that we cannot offer refunds or exchanges.

For a return to be accepted, the item must be unused and in its original condition, with all tags and packaging intact.

**Initiating a Return**

To initiate a return, please provide a receipt or proof of purchase. We reserve the right to grant partial refunds in specific cases, such as:

* Items not in their original condition, damaged, or missing parts (not due to our error)

* Items returned more than 10 days after delivery

 $10 restocking fee will be charged for all customer-initiated returns, regardless of the reason.

**Missing or Damaged Items**

If you discover missing or damaged items in your gift box, please notify us at contact@eversatiseas2.com within 120 hours (5 days) of receiving your package. Claims submitted after this period will be deemed invalid.

Exceptions may be granted for customers who provide documentation proving their inability to file a claim within the 120-hour window due to:

1. Business travel (with itinerary tickets showing travel dates coinciding with the delivery date)
2. Leisure travel (with itinerary tickets showing travel dates coinciding with the delivery date)
3. Death in the family (with a death certificate indicating a funeral took place within 7 days before or after the delivery date)

**Order Cancellations**

1. Unshipped orders can be canceled upon request. If a tracking number has already been generated, the package is in transit, and you will need to return the product(s) to receive a refund. Email us promptly to increase the likelihood of successful cancellation before shipment.
2. For canceled unfulfilled orders, a $10 restocking fee may apply, as payment gateway commissions are non-refundable, and the product must be restocked for future customers.

**Refunds**

Upon receiving and inspecting your returned item, we will notify you via email about the status of your refund. Approved refunds, subject to a $10 restocking fee if the product has shipped, will be processed, and a credit will be applied to your original payment method within a few business days.

**Late or Missing Refunds**

If you haven’t received your refund after several days, please check your bank account again. If you still have concerns, contact us at contact@eversatiseas2.com.

**Exchanges**

Defective or damaged items may be exchanged for the same product. To initiate an exchange, email us at contact@eversatiseas2.com

**Shipping**

Customers are responsible for return shipping costs, which are non-refundable. When returning an item, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee the receipt of your return without proof of delivery.

The processing time for exchanges and the transit time for your replacement item may vary depending on your location. Please allow ample time for your exchange to be processed and delivered.

Thank you for choosing Feelease Candles. If you have any questions or concerns regarding our returns and refunds policy, please don’t hesitate to reach out to us at contact@eversatiseas2.com.